Over the last 18 months or so GTPC Ltd has formed with local company Viermont Ltd and Desktop IT (South) Ltd.
These companies have been working together, sharing technical expertise and man-power and are now formalising the working partnership by bringing together all of the respective companies support services under the banner of CRU Technologies Ltd.
As you may already be aware the technical support line has been setup to deal with calls from our support clients and the ticketing system enables you to report faults online and track the progress of each support ticket raised. The online system will now be available for access on the CRU Technologies Ltd website www.cru-technologies.co.uk. The support telephone line is 07050 658489. Please note that this number will now be answered in the name of CRU Technologies Ltd.
If you are a support customer you will have already been given a unique username and password to access the ticketing system. If you need a reminder of this please let us know. If you are not a support customer and would like to enquire about support please call the number below.
Your account will remain with your existing company – GTPC Ltd / Viermont or Desktop IT (South) – orders, invoices etc will continue to be handled in the same way – please call 03331 017100 for sales and general enquiries.
As part of the on-going development of our support services we now offer remote monitoring software which allows us a proactive approach to IT maintenance and support, automatically reporting problems to our technicians – enabling us to rapidly resolve an issue, often before it presents to a client.
These changes will help us to provide a more professional service both remotely and on-site. A much improved response to faults providing quicker fixes, faster service, more support, greater flexibility and above all, good customer service.
If you have any questions or want to discuss these changes, please do not hesitate to contact us on 03331 017100.
We look forward to hearing from you.
Simon Ward & Jason Maybury.